Report to residents 2012/2013

This year's report to residents is included in the winter 2013 issue of Street by Street which can be found here: http://www.east-thames.co.uk/sbs (see pages 16-19)

The report provides an overview of our performance during 2012/13 (1 April 2012 until 31 March 2013). It shows what we did well, what we need to improve and how that compares with our previous year’s performance and the performance of the *G15.

Value for money is important to us as it’s about making limited resources stretch further to ensure customers receive quality services at an affordable price. Throughout this report we have highlighted where we have demonstrated value for money. Keep an eye out for the symbol on the right as you read through. We hope you find your 2012/13 report to residents informative.

*G15 represents London’s 15 largest housing associations